Digital Transformation Summit India 2027 | Tech Event - Digital Transformation Summit India 2027 | Tech Event
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53rd Edition

Digital Transformation Summit

The Next Tech Horizon: From AI to Edge in the Indian Enterprise

  • 10th February 2027
  • 09:00 AM - 05:00 PM
  • Mumbai
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2 TRACKS ONE DAY
TRACK 01
Tech Track
TRACK 02
CX Track

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About Digital Transformation Summit

The 53rd Edition of the Digital Transformation Summit India features a dedicated Technology track themed “The AI-First Enterprise: From Pilots to P&L,” focusing on helping organizations move beyond AI experimentation to achieve enterprise-wide adoption and measurable business outcomes. As AI reshapes enterprise strategy, technology leaders must translate investments into tangible value while balancing innovation, governance, security, and operational efficiency.

The summit will bring together 200+ C-Level Executives, Directors, and Heads of Technology to explore key areas including Agentic AI, enterprise AI governance, cybersecurity, data privacy, intelligent automation, IT modernization, and strategic technology leadership. Through actionable insights and industry perspectives, the summit aims to help leaders align technology investments with business growth, profitability, and long-term enterprise value.

The 53rd Edition of the Digital Transformation Summit India features a dedicated Customer Experience (CX) track themed “The Agentic Enterprise, The Experienced Customer,” focusing on how organizations can leverage Agentic AI and intelligent technologies to transform customer experiences and deliver measurable business outcomes. As AI reshapes customer engagement, organizations are moving towards real-time, AI-orchestrated customer journeys, intelligent interactions, and data-driven personalization to build lasting customer relationships.

The summit will bring together 200+ C-Level Executives, Directors, and Heads of Technology to explore key areas including Agentic AI in contact centres, real-time personalization, customer data platforms, martech optimization, customer identity resolution, CMO–CIO collaboration, loyalty economics, and customer retention. Through actionable insights and industry perspectives, the summit aims to help leaders enhance customer engagement, demonstrate measurable ROI, and drive sustainable business growth.

What Sets Us Apart?

The summit brings together enterprise technology leaders, AI innovators, and digital transformation decision-makers to explore the shift towards AI-first enterprises. With a focus on Agentic AI, enterprise AI governance, digital trust, intelligent automation, and next-generation operating models, the summit addresses the critical decisions required to move beyond AI pilots and translate technology investments into measurable business value.

Outcome-focused insights
Gain actionable insights into scaling Agentic AI, measuring AI-driven business outcomes, strengthening digital trust, and aligning technology investments with enterprise growth. Explore strategies to move from AI experimentation to production, improve operational efficiency, and build sustainable competitive advantages.
Exclusive attendance model
Join a curated community of CIOs, CTOs, CISOs, digital transformation leaders, and senior technology decision-makers. This exclusive platform facilitates focused discussions on enterprise AI adoption, governance, cybersecurity, and business transformation, enabling meaningful peer engagement and valuable industry connections.
Purpose-driven networking
Connect with senior technology and business leaders through dedicated networking breaks, industry panels, and keynote sessions. Exchange perspectives on AI strategy, enterprise innovation, and evolving technology priorities while building meaningful relationships with decision-makers driving digital transformation across industries.

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Featured Discussions

Enterprise AI Economy Driving the Shift from AI Spend to Enterprise Value

  • Moving beyond AI experimentation to enterprise-wide value creation.
  • Aligning AI investments with business strategy, growth, and profitability.
  • Balancing productivity gains and cost efficiencies with AI-driven revenue opportunities.

Agentic AI in Production Driving the Shift from AI Agents to Real Enterprise ROI

  • Where are agents genuinely operating in production, and where is humanin-the-loop essential?
  • The guardrail stack: evaluation, observability, escalation mechanisms, permissions and kill-switches.
  • Understanding the true economics of Agentic AI tokens, orchestration, infrastructure, and human oversight versus business value.

Digital Trust by Design Building Security and Governance into the Enterprise

  • The new AI attack surface - prompt injection, model/data poisoning, agent misuse: real vs. hype in an Indian enterprise.
  • DPDP Act in practice: consent, data residency and what ‘compliant AI’ concretely requires.
  • AI governance that works: steering committees, approval gates and KPIs vs. bureaucracy.

The AI-First Enterprise: from pilots to P&L

  • Transitioning from isolated GenAI pilots to enterprise-wide AI adoption.
  • Building an AI-first operating model to drive measurable business value.
  • Aligning AI investments with business objectives and P&L outcomes.
  • Transforming operating models, leadership, talent, and investment strategies for AI at scale.

The 2030 Enterprise Building Today for Tomorrow’s Competitive Advantage

  • Which AI capabilities being built today are most likely to compound into a sustainable 2030 advantage?
  • What should enterprises start, stop and double down on over the next 12 months?
  • How will the 2030 operating model change across organization design, data, AI agents and human roles?

Modernising Legacy Systems Without Disrupting Mission-Critical Operations

  • Transitioning from traditional IT operations to a zero-touch operating model.
  • Leveraging automation to reduce manual intervention and operational complexity.
  • Modernising IT infrastructure through re-platforming, system replacement, and retirement.

The Expanding Office of the CIO: From IT Leader to Business Leader

  • The expanding CIO mandate across AI, data, security, transformation and enterprise value and what to own versus delegate.
  • How the CIO’s relationship with the CEO and board is changing, and the new questions technology leaders are expected to answer.
  • Where CIOs spend their time today versus where they should focus to create the greatest business impact.

The Experience Dividend: Turning CX From Cost Centre to Growth Engine

  • Transforming customer experience from a cost centre into a strategic growth driver.
  • Connecting customer journey improvements to retention, revenue, share-of-wallet, and profit margins.
  • Demonstrating the measurable business impact of customer experience initiatives.

Beyond Personalization: Real-Time, AI-Orchestrated Journeys

  • Moving from batch segmentation to real-time, event-triggered customer journeys.
  • How AI decisioning can determine the next-best action across channels.
  • The role of customer-data platforms in creating a unified, actionable customer view.

The Agentic Contact Centre: AI That Resolves, Not Just Deflects

  • Moving beyond chatbot deflection towards genuine autonomous resolution.
  • Where agentic AI is production-ready across contact centre journeys and where human intervention remains essential.
  • Designing AI agents for India’s multilingual, multi-channel customer environment.

One Customer, Many Systems: Solve Identity Before You Activate

  • Addressing fragmented customer identities across systems and platforms.
  • Prioritizing identity resolution before investing in additional engagement and activation tools.
  • Building a unified customer view to enable consistent, personalized experiences across channels.

Rewiring the Martech Stack: Consolidation, AI & Provable ROI

  • Auditing the existing martech stack to identify duplication, shelfware and integration debt.
  • What to consolidate, retire, replace or retain and how to make those decisions objectively.
  • Where AI genuinely adds value versus where it simply adds another layer of complexity.

The CMO–CIO Compact: Who Owns the Customer Stack?

  • Where does the CMO’s technology mandate end and the CIO’s begin?
  • Who owns, governs and is accountable for customer data?
  • How should budgets and investment decisions be divided across the customer stack?

Loyalty in the Age of Zero Attention: The Retention Economics Rethink

  • What actually drives retention and repeat behaviour in the modern Indian consumer?
  • Where is loyalty investment genuinely changing customer behaviour and lifetime value?
  • Moving beyond points and rewards to create meaningful reasons to stay
USD 0 Billion

Projected value of India's digital transformation market by 2027. Indicative figure requires verification before publication.

AI-First Enterprise

Moving beyond AI experimentation to measurable business value and profitability.

0 + Senior Leaders

Target audience of C-level executives, directors, and heads of technology.

Agentic AI

Scaling autonomous AI agents from experimentation to production with enterprise guardrails.

Digital Trust & AI Governance

Strengthening cybersecurity, data privacy, and responsible AI adoption.

AI-Driven Business Value

Translating technology investments into measurable ROI, growth, and competitive advantage.

AI-Powered Customer Experience Transforming customer experience through intelligent, AI-driven engagement and measurable business outcomes.

The Agentic Enterprise, The Experienced Customer Moving beyond traditional customer interactions towards intelligent, autonomous, and seamless customer journeys.

200+ Senior Leaders Target audience of C-level executives, directors, and heads of technology driving customer experience and digital transformation.

Real-Time Personalization Enabling AI-orchestrated customer journeys through unified customer data, next-best-action decisioning, and cross-channel engagement.

Agentic AI & Intelligent Contact Centres Moving beyond chatbot deflection towards autonomous customer issue resolution while maintaining trust, quality, and human oversight.

Customer Loyalty & Retention Driving customer lifetime value, repeat engagement, and sustainable growth through data-driven retention strategies and measurable loyalty ROI.

Past Speakers

Paddy Upton

Keynote Speaker
Leadership Coach

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Vijayakumar C

Chief Information Security Officer
NSE Clearing Limited

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Partha Protim Mondal

Chief Information Officer
Berger Paints India

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Sakthi Kumar Kathiresan

Managing Director
Accenture

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Navin Nathani

Chief Information Officer
Cohizon Life Sciences

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Manoj Deorukhkar

Chief Information Officer
Shapoorji Pallonji Group

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Chandrashekar Chettiar

Chief Information Security Officer
Motilal Oswal Financial Services Ltd

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Anilkumar Varma

Chief Technology Officer
Multi Commodity Exchange of India Ltd.

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Ashish P Shrivastava

Chief Technology Officer
Kisna

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Parminder Kaur

Senior director
Frost & Sullivan

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Mohit Agarwal

Head Digital Transformation & IT Procurement Governance Head
Wockhardt Limited Mumbai

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Prasanna Wadke

Head Of Digital
Rallis India Ltd

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Dushyant Bhatt

Chief Technology and Product Officer
The Hosteller

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Harshad Mengle

Chief Information Security Officer
Tata Chemicals

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Sameer Raje

General Manager & Head - India & SAARC
Zoom

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Anand Bala

Sales Leader - Commercial and SMB - India and SAARC
Zoom

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Debjani Gupta

Country Marketing Leader
Zoom

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Mehar Kumar Ullipalem

Manager-Solution Engineering- India
Zoom

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Aayan Banerjee

Head of Enterprise Business India & SAARC
Zoom

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Ameet Deshpande

Senior Vice President – Product Engineering
Qyrus

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Narain Muralidharan

Director of Marketing
Testsigma

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Neeraj Deshpande

Director
Mendix

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Vishnu Bhavaraju

Co-Founder & CEO
TheDigifac Services

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Amal Raj Pukkella

Founder & MD
TheDigifac Services

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Ravindra Manvi

Director of Product
Nineleaps

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Deepak Agrawal

Account director
Yugabyte

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Why Attend?

Our events bring together the latest advancements in digital transformation, AI-driven innovation, intelligent automation, and enterprise technologies shaping the future of business across the region. We connect CIOs, CTOs, CDOs, CISOs, digital leaders, enterprise architects, and technology innovators to explore how organizations can build agile, resilient, and AI-native enterprises in an increasingly dynamic digital economy.

Elevate your professional growth through engaging discussions, expert-led sessions, and collaborative exchanges focused on the future of enterprise transformation, AI adoption, and intelligent business operations.

Gain insights from leading transformation and technology experts as they share real-world strategies, emerging technologies, and practical lessons in scaling digital transformation across modern enterprises.

Connect and collaborate with industry peers to exchange experiences, solve shared business challenges, and shape the future of intelligent enterprise transformation.

Meet one-on-one with global technology providers and innovation partners offering tailored solutions to support your organization’s transformation, infrastructure, AI, and business growth goals.

The Digital Transformation Summit is a high-impact, insight-driven platform designed for senior technology leaders, transformation executives, AI strategists, and business decision-makers driving enterprise innovation, agility, and measurable business value.

Industry Focus

BFSI & Fintech

Manufacturing

Ecommerce & Retail

Logistics & Supply Chain

Government

Energy & Utilities

Healthcare

Pharma & Life sciences

Education

Who Should Attend?

  • Group/Chief Information Officer
  • Group/Chief Technology Officer
  • Group/Chief Information Security Officer
  • Group/Chief Digital Officer
  • Chief Data Officer
  • Digital Advisors- Government
  • VP/Head of IT
  • VP/Head of Digital Transformation
  • VP/Head of Digital Solutions
  • Head of IT Infrastructure
  • Head of Technology
  • Head of Information Security
  • Head of Analytics/AI
  • Head of Data Engineering
  • Head of RPA
  • Head of IT Operations
  • Director/VP of IT & Innovation

Past Partners

Trusted by Industry Leaders

Testimonials

There's a lot of diversity in terms of the groups, in terms of the panels and I really like the topics that have been presented so far. Well, I think now is a really good time, especially since that both there's a public initiative for digital transformation to happen within the industry and within the government and then the private companies are starting to also realize the potential that technology has. So it's a good opportunity and a good time for both public and private to go through their digital transformation journey.
Head of Business Development - Core Products from Brankas
Head of Business Development - Core Products from Brankas
I find the event very relevant and timely, specifically for the Philippines and likewise for global clients as well. The speed networking was a great opportunity we participated in that. It was quick, but I find it an awesome opportunity for our company specifically to talk to different delegates, not just private people from various companies, but also from representatives from the government. So, yeah, it was a good experience.
Marketing Director from Stratpoint
Marketing Director from Stratpoint
The event was very pleasant and surprised of the quality of the attendees and conversations and actually the presentations as well. I was able to speak with a couple of prospects who were quite interested in the solution we were offering, so appreciate the organizers for setting those meetings up. I think overall, again, as I said earlier, it really surprised me how good the event I was able to speak with a couple of prospects who were quite interested in the solution we were offering, so appreciate the organizers for setting those meetings up.
Country Manager from Outsystems
Country Manager from Outsystems
So I've been with a couple of events, but then again, this event really stands out. There are a lot of potential opportunities that we have gathered, and the organizers, they are very approachable and they make sure that everything is in place. With regards to the speed networking, it is very helpful for us, for those customers or those partners that we haven't interacted with earlier. With the help of one is to one we are able to pitch our solutions to them, get more information if they require something from us, and just an introduction with regards of what we're offering. For me, it's very awesome and I am looking forward for more events with Exito.
Security Lead from Noventiq Philippines
Security Lead from Noventiq Philippines

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